Shipping and delivery details
Shipping costs are determined by weight and size. The shipping costs for parcels are CHF 11.90 - CHF 29.90. Orders over 30kg or oversized items are delivered by a forwarding agent (free kerbside). The shipping costs for forwarding goods are CHF 39.90. The exact costs are shown with each item. When ordering several items, only the amount of the heaviest item will be charged
Delivery
Delivery is from the Fast Tech warehouse in 6260 Reiden. We ship on Mondays, Wednesdays and Fridays. We deliver exclusively to addresses in Switzerland and Liechtenstein.
Shipping methods:
- Parcel delivery: Orders are delivered directly and conveniently to your home with DHL Express.
- Freight forwarders: Bulky goods are delivered by the freight forwarder Räbmatter AG. After the order has been handed over to the freight forwarder, the customer will receive an e-mail confirmation with the freight forwarder's contact details. The delivery details are coordinated directly between the customer and the freight forwarder by telephone. Delivery is made to the kerbside.
Deliveries are only possible if the freight forwarder can drive directly to the destination address. Deliveries are not possible to places that can only be reached by mountain railway or cable car, to car-free zones or to destinations with restricted access.
A surcharge of CHF 100.00 will be levied for deliveries to the following special destinations. If the actual delivery costs exceed this amount, Fast Tech reserves the right to charge the difference:
2784 Braunwald, 3823 Wengen, 3825 Mürren, 3826 Gimmelwald, 3906 Saas Fee, 3913 Rosswald, 3914 Belalp, 3918 Lauchernalp, 3 920 Zermatt, 3925 Grächen, 3933 Gspon, 3984 Fiescheralp, 3987 Riederalp, 3992 Bettmeralp, 6356 Rigi Kaltbad, 6383 Niederrick enbach, 6383 Wirzweli, 6433 Stoos, 6460 Eggberge, 6545 Landarenca, 6655 Rasa, 7270 Schatzalp, 7514 Fextal, 8878 Quinten.
Fast Tech assumes liability for the transport and undertakes to exchange any items that are delivered damaged.
Liability is transferred to the buyer as soon as the consignment has been delivered. A shipment is considered delivered when:
- DHL has deposited the parcel with the customer. The tracking number is decisive.
- The customer has signed the supplier's delivery note for forwarding shipments or a deposit authorisation has been issued.
Floor delivery
Floor delivery includes delivery of the grill by our team to the place of use. The price of a delivery to floors depends on the type of service and the distance between the warehouse in Reiden and the destination.Fast Tech will notify the buyer of the delivery date via the phone number provided with the order or by email. Floor deliveries take place on the following Saturdays: February 15, March 8, March 29, April 12, May 3, May 24, June 14, July 5, July 26 and August 23, 2025.
The customer is responsible for ensuring that the dimensions of stairs, doors and corridors are sufficiently wide and freely accessible so that the grills, including the packaging, can be transported without difficulty. Fast Tech GmbH is entitled to charge the buyer for additional expenses in the event of very difficult conditions (such as difficult access to the house, narrow passageways / doors, etc.). The following destinations are excluded from floor delivery: those that cannot be reached directly by the service provider (e.g. access only by funicular or cable car, car-free destinations, restricted access). An individual offer can be provided for the delivery of special destinations (e.g. with rail loading, etc.). This also applies if a furniture lift is required. The resulting additional costs will be charged to the customer.
The assembly of the gas cylinder, explanation or instruction of the appliance are not part of the floor delivery. Deliveries which require a crane, a cable car, a special lift or similar aids for the execution are not included in any of our services.
Delivery dates and delays
The articles will be delivered within three to five working days of receipt of the order. The floor delivery will be delivered by arrangement on the dates specified above. The delivery dates are indicative and without guarantee. This applies in particular as a result of delivery problems on the part of the manufacturer. If a delivery by Fast Tech is delayed beyond a delivery date guaranteed in writing, the customer can put Fast Tech in default after the expiry of an additional period of at least three weeks to be fixed by him in writing and can withdraw from the order after the unused expiry of an appropriate additional period of at least one week. Further claims are excluded. If the customer has already made a payment (cash in advance), he is entitled to a refund of the amount paid after expiry of the additional period. A claim in the form of an invoice is required.
