Shipping and delivery details
Shipping costs are determined by weight and size. The shipping costs for parcels are CHF 9.90 - CHF 29.90. Orders over 30kg or oversized items are delivered by a forwarding agent (free kerbside). The shipping costs for forwarding goods are CHF 34.90. The exact costs are shown with each item. When ordering several items, only the amount of the heaviest item will be charged
Delivery
Delivery is made from the Fast Tech warehouse in 6260 Reiden. Shipping days are Monday, Wednesday and Friday. The delivery of the ordered items will only be made to addresses in Switzerland and Liechtenstein.
Parcels are delivered conveniently and directly to your home with DHL Express.
Freight forwarding goods are delivered by Räbmatter AG. When the order is handed over from the Fast Tech warehouse to the forwarding agent, the customer receives an e-mail confirmation with the forwarding agent's telephone number and ideally determines the delivery details directly with the forwarding agent by telephone. The delivery of freight forwarding goods is made to the curb.
Destinations that cannot be reached directly by the freight forwarder (e.g. access only by mountain railway or cable car) are excluded from delivery.
For a delivery to special destinations, on a certain fixed date or a floor delivery (special services), we can prepare a separate offer. Please feel free to ask us about this.
Fast Tech assumes liability for transport and undertakes to exchange defective items delivered.
Liability is transferred to the buyer as soon as the consignment has been delivered. A shipment is considered delivered when:
- DHL has deposited the parcel with the customer. The tracking number is decisive.
- The customer has signed the supplier's delivery note for forwarding shipments or a deposit authorisation has been issued.
The customer is responsible for the accuracy of the address details. If a parcel is returned as undeliverable, the customer will be charged the actual costs for the return and redelivery, but at least CHF 20.00 in addition. This also applies if the parcel is returned to the DHL branch, service point or parcel shop because the collection period has expired. If the customer waives redelivery, Fast Tech will charge CHF 10.00 for the additional expense and the actual shipping costs incurred for delivery and return.
Floor delivery
The floor delivery includes the delivery of the barbecue by an external service provider to the place of use and the disposal of the packaging material. The external service provider notifies the customer of the delivery date via the telephone number stated in the order. The floor delivery is delivered within seven to ten working days.
The customer is responsible for ensuring that the dimensions of stairs, doors and corridors are sufficiently wide and freely accessible so that the grills, including the packaging, can be transported without difficulty. Fast Tech GmbH is entitled to charge the buyer for additional expenses in the event of very difficult conditions (such as difficult access to the house, narrow passageways / doors, etc.). The following destinations are excluded from floor delivery: those that cannot be reached directly by the service provider (e.g. access only by funicular or cable car, car-free destinations, restricted access). An individual offer can be provided for the delivery of special destinations (e.g. with rail loading, etc.). This also applies if a furniture lift is required. The resulting additional costs will be charged to the customer.
The assembly of the gas cylinder, explanation or instruction of the appliance are not part of the floor delivery. Deliveries which require a crane, a cable car, a special lift or similar aids for the execution are not included in any of our services.
Delivery dates and delays
The articles will be delivered within three to five working days after receipt of the order. The floor delivery is delivered within seven to ten working days. The delivery dates are indicative and without guarantee. This applies in particular as a result of delivery problems on the part of the manufacturer. If a delivery by Fast Tech is delayed beyond a delivery date guaranteed in writing, the customer can put Fast Tech in default after the expiry of an additional period of at least three weeks to be fixed by him in writing and can withdraw from the order after the unused expiry of an appropriate additional period of at least one week. Further claims are excluded. If the customer has already made a payment (cash in advance), he is entitled to a refund of the amount paid after expiry of the additional period. A claim in the form of an invoice is required.
