Voluntary right of return
As soon as a purchase contract has been legally concluded (including online), it is generally binding.
Exceptions only apply if the goods are defective or have been delivered incorrectly (guarantee).
Voluntary right of return
The products have left our premises in perfect condition. However, if you are not satisfied with the quality of the products delivered to you, you have the option of returning the item to us in its original packaging within 5 days of receipt. You have to bear the costs of the return shipment yourself. The goods must be inspected immediately upon receipt. Any defects must be reported in writing within 5 working days. The following are generally excluded from returns:
- Freight goods (gas and charcoal barbecues and projection screens)
- Products not purchased from Fast Tech
- Products without original packaging
- Products that Fast Tech has specially ordered for a customer
- Products with opened protective packaging
- Products that are not complete or have been used
The shipping costs incurred by us for the delivery of the goods must be covered by the buyer in the event of a return. We will also charge an additional CHF 10.- for the costs of processing the return (return inspection, storage and inventory adjustment).
To meet the deadline, it is sufficient to send the return shipment to the address given in the imprint in good time. The return costs are to be borne by the customer, unless the delivered goods do not correspond to the ordered goods.
After receipt and inspection of the returned goods, we will refund the value of the goods minus the costs for processing the return of CHF 10.- to the same payment method used for the order.
Please note that this right of return is granted voluntarily and is not a legal obligation. It does not establish any claim for future returns.
